IT Support Technician

We are looking for a motivated and service-oriented IT Technician for our partner HayPass to support the daily IT activities of their office environment. The role is mainly to ensuring smooth functioning of end-user systems, maintaining IT infrastructure at a foundational level, and acting as the first line of administration & support for technical issues.

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HayPass is the company which entered into public private partnership with the Armenian Government to implement the new biometric ID management infrastructure and ID card project.

HayPass will then operate the infrastructure and deliver ID Services to the Citizen of Armenia (on

behalf of the Ministry of Internal Affairs) for the next 11 years.

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Main Technical Tasks

• Provide first-level administration and support for desktops, laptops, printers, phones, and peripheral devices (installation, configuration, troubleshooting)

• Perform basic network administration and support tasks regarding Wi-Fi, cabling checks, and network devices.

• Administer user accounts and permissions in Active Directory, Microsoft 365, and other business applications

• Manage operating system updates, antivirus scans, and patching for endpoints

• Maintain IT inventory and assist with hardware replacements

​Main Functional Tasks

• Act as the initial point of contact for all IT-related needs in the office

• Support onboarding and offboarding processes (device preparation, access

  provisioning, orientation)

• Assist in implementing and enforcing IT policies (password security, access control,

  acceptable use)

• Coordinate with external IT support or service providers for advanced

  troubleshooting or interventions

• Ensure office IT documentation is up to date (asset lists, user guides, and standard

  procedures)

​Competencies

• Technical knowledge: Solid knowledge of Windows OS, Microsoft 365, basic networking (IP, DNS, DHCP), and endpoint security

• Problem-solving: Ability to troubleshoot hardware/software issues methodically and escalate when needed

• Communication: Strong verbal and written communication skills to assist non- technical users effectively in both English and Armenian

• Detail-oriented with good time management to handle multiple requests

• Comfortable working both independently and in a fast-growing team

• Discretion and reliability when dealing with user accounts, credentials, and

  sensitive data